Terms of Service

Last updated: October 26, 2026

These Terms of Service ("Terms") are an agreement between you and MAGE ID ("we," "us," or "our") for your use of the MAGE ID mobile and web applications, marketing site, and related services (collectively, the "Service"). By creating an account or using the Service, you agree to these Terms. If you don't agree, don't use the Service.

1. Eligibility

You must be at least 18 years old and have legal authority to enter into this agreement. If you're using MAGE ID on behalf of a business, you represent that you have authority to bind that business to these Terms.

2. Your Account

You're responsible for keeping your login credentials secure and for everything that happens under your account. If you suspect unauthorized access, contact us immediately at help@mageid.app. We're not liable for losses caused by your failure to safeguard your credentials.

3. Subscriptions, Billing, and Trials

MAGE ID offers free and paid subscription tiers (currently Pro, Business, and Enterprise). Paid subscriptions are billed monthly or annually as selected at checkout, in U.S. dollars.

• Auto-renewal: Paid subscriptions renew automatically at the end of each billing period unless you cancel before renewal. Your payment method will be charged the then-current rate.
• Cancellation: You can cancel anytime. If you bought your subscription inside the iOS or Android app, manage and cancel it where that store keeps it — on iOS in Settings → Apple ID → Subscriptions, on Android in Google Play → Subscriptions. If we billed you directly, including any plan we enabled on your account by arrangement with you, cancel by emailing help@mageid.app and we will confirm it in writing. Either way, cancellation takes effect at the end of the current paid period — you keep access until then.
• Refunds: For a subscription bought through Apple's App Store or Google Play, refunds are handled by that store under its own policy, and we cannot issue them on the store's behalf. For a plan we billed you for directly, ask us at help@mageid.app — monthly plans don't refund partial months; annual plans get a prorated refund within 30 days. That is the same policy published on our pricing page.
• Free trials: If you start a free trial, cancel before it ends to avoid being charged. A trial attached to an app-store subscription must be cancelled at least 24 hours before it ends, as that store requires.
• Price changes: We may change subscription prices. We'll notify you in advance, and changes apply only to renewals after the notice period.

4. The Service and Your Use of It

MAGE ID is a construction-management platform. You may use the Service to manage projects, estimates, schedules, financials, communications, and other workflows related to your construction business or, as a homeowner, to find and engage with contractors.

You agree not to:

• Use the Service for illegal activity or in violation of any law.
• Reverse-engineer, decompile, or attempt to extract source code.
• Scrape or bulk-extract data from the Service.
• Resell or sublicense the Service without our written permission.
• Upload malware, viruses, or content that infringes others' rights.
• Misrepresent your identity, licensing status, or qualifications.
• Use the Service to harass, defraud, or abuse anyone.
• Use the Service, or anything you learn from it, to build or help build a competing product or service.
• Use the Service for benchmarking or comparison for a competitor, or reach it by automated means other than the connections we offer (such as the Claude connection in Settings).

Sponsored Cards. On the free plan the Service can show cards labeled Sponsored Ad. A sponsor pays us to show its card. We do not test, endorse or stand behind a sponsor's products, services or claims, and anything you buy from a sponsor is between you and the sponsor, under the sponsor's own terms.

Skills Certificates. A MAGE ID skills certificate shows only that the person passed a short check on using the MAGE ID app. It is not a trade, safety or license credential, and it is not an OSHA card. We may remove a certificate that was earned by cheating or by someone other than the person named.

5. The MAGE ID Marketplace

MAGE ID is the venue. We're not the deal. Homeowners post projects and contractors bid. The contract that follows is between those two parties — not us. Specifically:

• We are not a party to any agreement between a homeowner and a contractor. The project, the payment, the warranty, and any dispute are between you and the other side.
• We do not vouch for licensing, insurance, qualifications, work quality, pricing, or honesty. Badges and profile fields reflect what users uploaded — not our verification. Confirm a contractor's license, insurance, and references yourself before signing anything.
• Contractors are responsible for every law that applies to the work — licensing, registration, lien rules, consumer-protection, employment, tax. We don't track that for you.
• If you have a dispute with another user, work it out with that user. We won't mediate or arbitrate it.

6. Your Content

You retain ownership of the project data, photos, drawings, messages, and other content you upload ("Your Content"). By uploading, you grant us a worldwide, non-exclusive, royalty-free license to host, store, transmit, and display Your Content solely to operate the Service for you and the users you've shared it with (e.g., clients in your portal, subs you've invited, the architect/engineer you've sent an RFI to).

You represent that you have the right to upload Your Content and that it doesn't violate anyone's rights or any law.

People You Add and Links You Send. When you add a client, owner, tenant, subcontractor, worker or design professional, or send one of them a link (a client portal, a tenant problem link, an owner link, a warranty report link, an insurance link, an RFI or bid invite link), you are responsible for having the right to use their information and to share yours with them, including any notice or permission the law requires. Anyone who has a link can open it, so send it only to the person it is for, and stop it in the app when it should no longer work. What people send through your links becomes part of Your Content. We may answer a request from one of those people by telling them that you hold their information and passing the request to you.

We do not sell Your Content. We do not use Your Content (including AI inputs and outputs) to train AI models.

7. AI Features

The Service includes AI-assisted features (estimates, schedules, code checks, summaries, etc.) provided by third-party AI vendors (currently Anthropic and others). AI outputs:

• Are provided "as is" — they may contain errors, hallucinations, or out-of-date information.
• Are not professional advice. Don't rely on AI estimates, code checks, or risk analyses without verification by a qualified licensed professional (architect, engineer, code official, attorney, CPA).
• Don't replace your judgment as a contractor or your obligation to comply with codes, permits, and laws.

AI Modes and Credits. Some AI features let you pick how hard the AI works. Modes that use more of the AI cost credits. Each paid plan includes a monthly number of credits, shown on the plans page. Credits included with a plan reset at the start of each monthly period, do not carry over, have no cash value and cannot be transferred or refunded. When your credits run out, the modes that use them pause until they reset, and the mode that uses no credits keeps working. We never charge you for AI use beyond your plan without asking first. We may change the modes, the credits each one uses and the credits a plan includes, and we will show the change on the plans page before it applies to you.

8. Construction-Specific Disclaimer

Construction is regulated, safety-sensitive work. MAGE ID is a tool, not a contractor, architect, engineer, code official, or attorney. Estimates, schedules, photos, daily reports, takeoffs, code checks, and other outputs from the Service are informational. You — and the licensed professionals you engage — are solely responsible for project execution, code compliance, worker safety, permitting, and quality of work.

3D models, floor plans and room sizes in the Service are schematic, made from sizes typed in, read from drawings or scanned. They are not to scale for building, and sizes are approximate. Check dimensions on site and against the drawings of record before you order, cut or build. Progress shown on a model is what was reported in the Service, not an inspection. Pages the Service opens for your owners, tenants and subcontractors collect reports and files; they do not decide whether a problem is covered by a warranty, whether insurance is in force, or whether work is accepted, and they are not watched around the clock or a way to reach emergency services.

9. Payments Processed Through MAGE ID

When you accept payment from a client through our Stripe integration, you authorize MAGE ID and Stripe to process those payments. You are responsible for any chargebacks, refunds, and disputes initiated by your clients. MAGE ID is not a bank, money transmitter, or escrow agent. You must comply with Stripe's terms in addition to ours.

10. Intellectual Property

The Service — including software, design, brand, content, and trademarks — is owned by MAGE ID or our licensors and is protected by copyright, trademark, and other laws. We grant you a limited, non-exclusive, non-transferable license to use the Service in accordance with these Terms. No other rights are granted.

11. Termination

You can stop using the Service at any time and delete your account in the app (Settings → Delete Account). We may suspend or terminate your account if you violate these Terms, abuse the Service, or fail to pay. We'll provide notice when we can. On termination, your right to use the Service ends; provisions that should reasonably survive (Disclaimers, Limitation of Liability, Indemnification, Dispute Resolution) survive.

12. Disclaimer of Warranties

The Service is provided "as is" and "as available," without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, or that the Service will be uninterrupted or error-free. We do not warrant any results from your use of the Service.

13. Limitation of Liability

To the maximum extent permitted by law, MAGE ID and our affiliates, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits, revenue, data, or business opportunity, arising from or related to the Service — even if we have been advised of the possibility of such damages. Our total aggregate liability to you for any claim arising from or related to the Service will not exceed the greater of (a) the amount you paid us in the twelve (12) months before the claim or (b) one hundred U.S. dollars ($100).

14. Indemnification

You will indemnify, defend, and hold harmless MAGE ID and our affiliates from any claim, demand, loss, or damages (including reasonable attorneys' fees) arising from (a) Your Content; (b) your use or misuse of the Service; (c) your violation of these Terms or any law; or (d) any project, contract, or transaction you enter into with another user through the marketplace.

15. Dispute Resolution and Governing Law

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-laws rules. Any dispute arising out of or relating to these Terms or the Service that isn't resolved by direct communication will be resolved by binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. Arbitration will take place in New York County, NY. You waive any right to participate in a class action or class arbitration. Either party may bring a claim in small-claims court if it qualifies.

16. Changes to These Terms

We may update these Terms. If we make material changes, we'll notify you by email or in the app. Continued use after the effective date means you accept the updated Terms. If you don't agree, stop using the Service and cancel your subscription.

17. Apple App Store Notice

If you obtained the iOS app through the Apple App Store, you acknowledge that these Terms are between you and MAGE ID — not Apple. Apple has no obligation to provide maintenance or support for the app. To the extent these Terms conflict with Apple's standard EULA for App Store apps, Apple's terms control as to your use of the app from the App Store. Apple is a third-party beneficiary of these Terms and may enforce them against you.

18. Miscellaneous

These Terms are the entire agreement between you and us regarding the Service and supersede prior agreements on the same subject. If a court finds any provision unenforceable, the rest stay in effect. Our failure to enforce a right isn't a waiver. You may not assign these Terms; we may. Notices to us go to help@mageid.app.

19. Contact

Questions? Email help@mageid.app.