Support
We're here to help you run better projects.
Common Questions
On the sign-in screen, tap "Forgot Password?" and enter your email. We'll send you a secure reset link.
Yes. Data is encrypted in transit (TLS) and at rest, stored on SOC 2–compliant infrastructure. See our Privacy Policy for full details.
Yes. From Settings → Data Export, you can download all of your projects, estimates, invoices, and reports as a portable file. We believe your data should always be yours.
From any project, tap "Share with Client" to generate a secure link. Your client can view the schedule, progress, daily reports, and approved documents without needing an account.
Most day-to-day features (creating daily reports, editing estimates, viewing schedules) work offline and sync when you reconnect. Payment processing and AI features require an internet connection.
From Settings → Subscription, you can cancel or change plans anytime. Your data stays accessible until the end of the current billing period.
Please email help@mageid.app with a description and, if possible, a screenshot or video. We read every message.
Business Hours
Our support team is generally available Monday–Friday, 9 AM to 6 PM Eastern Time. Urgent issues reported outside these hours are reviewed the next business day.