Support

Sign up with your email, then create your first project — name, address, and rough square footage is enough to start. Add scope in plain language (or skip it and add later). From the project screen you can invite teammates and subs by email; they see only the projects you share. Most contractors are running their first real project within five minutes.

Upload plan PDFs at the highest resolution you have — crisp vector PDFs measure best; photos of paper plans work but expect more medium-confidence rows. Set the scale once per sheet (use a known dimension like a door opening if the title block scale is missing). Every measured row shows a confidence level; tap a medium-confidence row to see exactly what the AI measured and correct it — your correction feeds the estimate directly.

Two paths: the full wizard (scope → quantities → priced line items, backed by the materials database and regional pricing) or Quick Estimate when you just need a number today. Estimates version automatically — you can compare and restore earlier versions. Prices learn from what jobs actually cost you, so estimates tighten the longer you use it.

Set up the schedule of values once on the project's billing screen — line items can come straight from your estimate. Each period, enter work completed and stored materials; retention is applied per your contract percentage and continuation sheets calculate automatically. Export the pay application as a PDF package your bank or GC can accept.

From any project, tap "Share with Client" to generate a secure link — no account needed on their end. Homeowners see progress photos, the schedule, daily reports, and documents you've approved for sharing, in their choice of six languages. Open-book mode (optional) also shows them line-item costs. You control what's visible, per project.

On bad reception, keep working — daily reports, punch items, schedule edits, and photos save locally and queue automatically. The moment you're back on signal, the queue syncs in the background and you'll see a notice if anything couldn't be saved. Payment processing and AI features need a connection; everything day-to-day does not.

Speak like you'd talk to a PM, and include the project or trade so filing is automatic. Works well: "RFI for the Henderson job — is the kitchen island beam LVL or steel?" · "Change order: add two exterior GFCI outlets, $450" · "Daily report: poured footings, 6 crew, rain delay 2 hours" · "Punch item: master bath grout cracking, assign to tile sub." Short, specific sentences beat long rambles.

On the sign-in screen, tap "Forgot Password?" and enter your email. We'll send you a secure reset link.

Yes. Data is encrypted in transit (TLS) and at rest, and hosted on infrastructure from providers that maintain SOC 2 reports (such as Supabase and Stripe). See our Privacy Policy for full details.

Yes. From Settings → Data Export, you can download all of your projects, estimates, invoices, and reports as a portable file. We believe your data should always be yours.

From any project, tap "Share with Client" to generate a secure link. Your client can view the schedule, progress, daily reports, and approved documents without needing an account.

Most day-to-day features (creating daily reports, editing estimates, viewing schedules) work offline and sync when you reconnect. Payment processing and AI features require an internet connection.

From Settings → Subscription, you can cancel or change plans anytime. Your data stays accessible until the end of the current billing period.

Please email help@mageid.app with a description and, if possible, a screenshot or video. We read every message.